"Perhaps it is easiest and most logical to conclude that Japan simply provides the best customer service training in the world and that it is derived from a culture of principles."
Source:
READERS IN COUNCIL
By ISAAC UCHIYAMA
Tokyo, Sunday, Dec. 20, 2009
http://search.japantimes.co.jp/cgi-bin/rc20091220a6.html
Further reading:
Head out on the highway in 2020
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