"When Japanese guests come to our hotel, they want to be escorted to the club lounge and they want to be offered tea or fresh orange juice and they want to have everything explained to them."
Source:The Ritz experience
By Chris Betros
http://www.japantoday.com/category/executive-impact/view/the-ritz-experience
Further reading:
See the best of Japan in 2010
Visit Motorcycle Japan
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