October 02, 2010

Japanese customer service seen as the world's best service culture - a new world export?

"Japan can position itself as the world's best service culture 
but also find a way of monetising and 
scaling everything from hotel to global restaurant brands"
 
Tyler Brule




Source: FT: Taking Japanese Service Culture Abroad
By Tyler Brule
September 21st, 2009
http://www.nni.nikkei.co.jp/e/fr/tnks/Nni20090921D21JF327.htm



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