March 10, 2011

Customer service in Japan "is unbelievably consistent" - Dean Rogers

"Japanese customer service is good, and more than anything, it is unbelievably consistent. Complete standardization of service brings about the utter perfection with which food is prepared here in Japan."





Source: In Japan, the customer is not king
By Dean Rogers
Japan Today
http://www.japantoday.com/category/commentary/view/in-japan-the-customer-is-not-king

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