Omotenashi is the Japanese impeccable service mindset

"Omotenashi, the Japanese impeccable service mindset, which helps sellers encourage lasting relationships with customers."

Source: Building a multi-billion pound business online

Written by Mark Kirschner, Vice CMO at Rakuten

Tuesday, 26 June 2012

http://www.smeweb.com/index.php?option=com_content&view=article&id=3752:building-a-business-online&catid=67:features&Itemid=110