🌸Japanese Customer : Western view of Japanese customer service by Bridget Brennan of Forbes

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March 21, 2013

Western view of Japanese customer service by Bridget Brennan of Forbes

"I experienced (in Japan) what would be considered white-glove service back home, delivered with the kind of warmth, enthusiasm and salesmanship typically found in black-and-white movies"

Source: 'Can I Help You?' Three Ways The Japanese Do Customer Service Better
Bridget Brennan
Forbes.com