Japanese Customer Service - An apology is given when things dont go to plan like a late train

Picture: Japanese Shinkansen Bullet Train 

¨Only in ... Japan.. Do you receive a message of apology when a train is two minutes late.¨

Source: Fifteen things that couldn't happen anywhere else

Feb 26th 2014

By Ben Groundwater

The AGE newspaper

http://www.smh.com.au/travel/blogs/the-backpacker/fifteen-things-that-couldnt-happen-anywhere-else-20140225-33fbz.html#ixzz2uPRgAPS5