March 21, 2016

Harvard Business School teaching Japanese customer service




Japanese Shinkansen Copyright  2007
 Picture: Japanese Shinkansen
"All students at Harvard Business School are now required to take a course on the cleaning of shinkansen cars"



Source:
Small Print: October 8, 2014
Noisy children, Hirohito’s fairy tales, artificial bladders and more...
By Steve Trautlein
  Issue 1072

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