Spoiling your customers is an important skill in managing and retaining them.
Take for instance the level of detail Japanese restaurants place on making a customer's visit pleasant and convenient.
The issuing of hot towels to wipe their hands, the glass of ice water, and the quick delivery of drinks.
Pictures on the menu show the food, sell its uniqueness and aid for easy and quick decision making.
Padded seats to make the dining experience comfortable. Plastic bags for placing your umbrella in if it's raining outside.
Folding the toilet paper in the bathroom so the customer doesn't fumble. Quick delivery of the food. Hot food that sizzles ensuring freshness and quality.
Constantly visiting the table, delivering food, removing plates, and checking that everything is ok.
Topping up glasses of water, changing ashtrays full of rubbish, and wiping the table.
Quick delivery and high accuracy of the bill as most restaurants use electronic ordering systems generated from the table.
Quick processing of the bill and a warm and hearty thank you when finishing and leaving the restaurant.
Spoiling your customers is a great way to build loyalty and increase retention.
#cx #servicedesign #customerservice #restaurant #japanesecustomer #japan
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* Oden (A variety of foods in soup)
Learn more here
https://foodinjapan.org/japan/oden/