"Japan can position itself as the world's best service culture
but also find a way of monetising and
scaling everything from hotel to global restaurant brands"
Tyler Brule
Source: FT: Taking Japanese Service Culture Abroad
By Tyler Brule
September 21st, 2009
http://www.nni.nikkei.co.jp/e/fr/tnks/Nni20090921D21JF327.htm
Further reading:
Be part of the Asian Century in 2010