October 25, 2010

Japanese customers prefer native Japanese speakers when it comes to call centre telephone service

"..Japanese customers want to hear someone who sounds Japanese or they don’t want to talk to them....foreign-sounding Japanese speakers are still regarded with suspicion or impatience by the general public when being cold-called over the phone. First of all Japan is a face-to-face culture and phone solicitations are not well regarded, and so to have someone not Japanese to be doing is just rubbing salt into the wound."

Source:Cloud-based Call Centers
New developments allow working from home
Aug 2, 2010
A weekly roundup of news & information from Terrie Lloyd.

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