"..Japanese customers want to hear someone who sounds Japanese or they don’t want to talk to them....foreign-sounding Japanese speakers are still regarded with suspicion or impatience by the general public when being cold-called over the phone. First of all Japan is a face-to-face culture and phone solicitations are not well regarded, and so to have someone not Japanese to be doing is just rubbing salt into the wound."
Source:Cloud-based Call Centers
New developments allow working from home
Aug 2, 2010
A weekly roundup of news & information from Terrie Lloyd.
http://blogs.metropolis.co.jp/terrie/2010/08/02/cloud-based-call-centers/
Source:Cloud-based Call Centers
New developments allow working from home
Aug 2, 2010
A weekly roundup of news & information from Terrie Lloyd.
http://blogs.metropolis.co.jp/terrie/2010/08/02/cloud-based-call-centers/