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May 24, 2012

Omotenashi is a very important part of the Japanese customer service culture that eludes western business

"An example of the best Omotenashi is when the host anticipates the needs of the guest in advance and offers a pleasant service that guests don't expect. They (staff) should not wait for instructions from their guests"




Source: What is Japanese 'Omotenashi'?
By Muneyuki Joraku
Wattention.com

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