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April 30, 2013

Japanese customers - "if they experience a negative thing, they don’t make a noise about it"

"Japanese expect the best possible service. On board, if they experience a negative thing, they don’t make a noise about it, but when they get home, they expect an explanation. They send emails to us and never forget. They take notes – positive or negative – and share it with us, which is helpful to us."


 Source: Turkish Airlines
By Chris Betros
EXECUTIVE IMPACT

MAR. 25, 2013

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