Managing your Japanese customers is a very important part of your ongoing relationship

"...by nature, Japanese people choose to [carry on such] relationships if they are treated [well] by their partners," 

Chaiyarit Anuchitworawong, 

executive vice president of BBL Bank, Thailand

Source: BBL braces for competition in corporate sector

Sucheera Pinijparakarn

The Nation

July 23rd 2013

http://www.nationmultimedia.com/business/BBL-braces-for-competition-in-corporate-sector-30210964.html