Japanese customers look for and want perfection in products and services

"In business, the 80–20 rule says 20 percent of customers bring in 80 percent of profits. Fink has his own version “The 80–20 rule in Japan, is that in Japan people will spend 80 percent more to get the last 20 percent perfect.” "



Source: How Traditional Japanese Homebuilding Reversed The Fortunes Of One Idaho Sawmill

 AUGUST 8, 2012

 BY MOLLY MESSICK

 http://stateimpact.npr.org/idaho/2012/08/08/how-traditional-japanese-homebuilding-reversed-the-fortunes-of-one-idaho-sawmill/