๐ŸŒธJapanese Customer : Convenience


Showing posts with label Convenience. Show all posts
Showing posts with label Convenience. Show all posts

July 28, 2023

Japanese customers love coffee making them worlds 3rd largest consumers


Picture: Japanese pre-made coffee in a bottle - amazing!

"Japan drinks a lot of coffee. You may think it’s a tea-drinking country, but coffee consumption is off the charts. In 2021, Japan consumed 433 million tons of coffee and “only” 100 thousand tons of tea! Japan is the third largest coffee market in the world after the United States and Germany."


March 14, 2023

Have you tried the Japanese Baked Chocolate confectionery "CREAP" ใ‚ฏใƒชใƒผใƒ— ?

Have you tried the Japan-made confectionery "CREAP" or ใ‚ฏใƒชใƒผใƒ—?

It is very innovative because it transforms the company's CREAP coffee whitener into a yummy confectionery.

The confectionery is made by Morinaga. They have built on their coffee whitener CREAP and used it to make a new confectionery they called BAKE chocolate!

The confectionery looks like a loaf of bread when it comes out of the individual sachet wrapped in freshness foil.

It is crunchy on the outside and very soft on the inside and then just melts in your mouth. A very pleasant texture and mouth experience which is not overly sweet.

They are very moreish, you cannot stop at just one!

The confectionery comes in a 27-item, multi-pack each portion weighs which weighs approximately 83g, and the whole package is 1.9 kg

ใ‚ฏใƒชใƒผใƒ— ใƒ™ใ‚คใ‚ฏใƒ‰ใƒใƒงใ‚ณใƒฌใƒผใƒˆ

#confectionery #japanesecustomer #morinaga #sweet #creap #coffeewhitener #innovation #japan

June 26, 2022

Best shoes for ๐ŸŒธJapan travel!

Japanese warrior Jidai Matsuri festival kyoto Japan #japanesecustomer

Photo: Japanese warrior Jidai Matsuri festival Kyoto Japan #japanesecustomer

best shoes for japan travel #japanesecustomer

Best shoes for ๐ŸŒธJapan travel!

In Japan, you often find yourself taking your shoes on and off multiple times a day.

* Visiting a restaurant with a tatami floor or raised seating platform

* Visiting a person's house

* Various other occasions

* Summertime when working in the office

Birkenstock Super Birki Clogs could just about be the ideal shoes for working and travelling in Japan.

Feature/ Benefit

* Cork insert * Absorbs sweat and is easily removed
* Waterproof * Don't get wet in a downpour
* Deep textured sole * Non-slip on wet surfaces
* No laces * Save time, no bending down
* Lightweight * More space in your luggage for gifts

Learn more here

#birkenstock #japan #travel #shoes #japanesecustomer #convenience #light #grip #best #super #birki #clog

June 25, 2022

Video: ๐ŸŒธ How to stop a cold with gargling

                                Video: ๐ŸŒธ How to stop a cold with gargling

In Japan, many people gargle to stop a cold

Learn more here

#gargle #mouthwash #cold #sorethroat #mouthulcers #video #japanesecustomer #howto #prevention #medicine

June 24, 2022

Travel: ๐ŸŒธ Japanese customers can access 191 countries visa free

Japanese Passport #japanesecustomer
                                                Photo: Japanese Passport #japanesecustomer

Travel: ๐ŸŒธ Japanese customers have visa-free travel to 191 countries

"The Japanese passport is the most powerful passport in the world, allowing Japanese citizens visa-free travel to an incredible 191 countries and regions.

The strength of the Japanese passport is nothing new. For three years Japan has dominated the Henley Passport Index, which periodically ranks passports according to how many destinations they grant visa-free access to."

Source: News.com.au


#travel #japanesecustomer #visafreetravel #passport #news

June 22, 2022

Video: Gas heaters in Japan ๐ŸŒธ


                                                                    Video: Gas heaters in Japan ๐ŸŒธ

What makes them different is that when the house is built you can allocate which rooms have a gas wall connection plug.

This allows you to move around the house to different rooms.

You can also lock the temperature

Learn more about how Japanese customers use gas


#innovation #convenience #japanesecustomer #video #gas #heater

June 21, 2022

Convenience: ๐ŸŒธ What is the most convenient travel card in Japan?

Most convenient travel card in Japan Suica #japanesecustomer
                                 Photo: Most convenient travel card in Japan Suica 

Convenience: ๐ŸŒธ What is the most convenient card in Japan?

= Suica

A prepaid card for travel and payment.

Pay for your train fare

Pay for food at a vending machine

Pay for items at a convenience store

Learn more here in English

#cx #convenience #japanesecustomer #innovation #business #travel #suica #prepaidcard

June 20, 2022

๐ŸŒธ Renting an apartment in Japan

renting an apartment in japan #japanesecustomer
Photo: Renting an apartment in japan #japanesecustomer

๐ŸŒธJapanese Customer Experience: Renting an apartment in Japan

Japanese customers have great convenience when they rent an apartment in Japan.

Based on our experiences

* Japanese apartments have some amazing technology included:

๐ŸŒธ A digital bath, that automatically fills the water and heats it to your favourite temperature, so that it is ready for when you arrive home!

๐ŸŒธ A Smart Toilet that has a heated seat, dryer, and bidet

๐ŸŒธ Heated floor

๐ŸŒธ Digital Keyless locks

* Agents come to you with the keys and then drive you to a range of apartments.

* Repairs are done the same day - just a phone call and for example, new tatami mats can be replaced, etc.

* If you rent a fully furnished apartment, they will order new bedding for you (futons, pillows, duvet, sheets) and have them delivered free, often they will be in the apartment before you move in.

๐Ÿ’ฅJapanese sobagara pillows are the world's best!! ๐Ÿ’ฅ

- They are 100% natural
- They mold to your neck and head
- Are refreshed in the sun
- Life-changing once you try them

* The apartment is cleaned prior to you moving in by a team of experts. (I visited my apartment prior to moving in and saw a team of three scrubbing with toothbrushes, steam cleaning, and doing the full works).
This is all included in the price and not extra.

๐ŸŒธThis video explains how to rent an apartment in Japan


#renting #japan #apartment #realestateagent #convenience #japanesecustomer #cx #commonsense

June 10, 2022

Innovation: ๐ŸŒธ Japanese customers rank No 2 for Innovation and No 5 for Talent in Innovation Geographies 2022 survey

Japanese mobile phone technology #japanesecustomer

Photo: Japanese mobile phone technology

Innovation: ๐ŸŒธ Japanese customers rank No 2 for Innovation and No 5 for Talent in Innovation Geographies 2022 survey

'' Japan


2. Tokyo

22. Osaka

Talent Concentration

5. Tokyo"

Source: Which are the world’s most innovative cities in 2022?
World Economic Forum

๐ŸŒธ You might enjoy this article,

 "Top Japanese Startups To Watch in 2022"


#cities #innovation #research #survey #japanesecustomer #talent #startup

June 07, 2022

Video: ๐ŸŒธ Innovation and Convenience Asian style


Video: ๐ŸŒธ Innovation and Convenience Asian style

#innovation #video #business #japanesecustomer #convenience #asian #style

May 29, 2022

List of Japanese Emojis ๐ŸŒธ for Social Media

 Japanese Emojis ๐ŸŒธ

๐Ÿ‘บ Tengu = Devil or Goblin

๐Ÿ‘พ Space Invader = Japanese Video game character from the '80s

๐Ÿ‘˜ Kimono = Women's formal dress

๐Ÿ“ฟ Juzu = Buddhist prayer beads

๐Ÿฆ€ Kani = Crab

๐Ÿฆ Ebi = Prawn

๐Ÿฆ‘ Ika = Squid

๐ŸŒธ Sakura = Cherry Blossom

๐Ÿฑ Bento = Lunchbox

๐Ÿ˜ Senbe = Rice crackers

๐Ÿ™ Onigiri = Rice ball

๐Ÿš Gohan = A bowl of mice

๐Ÿ› Karฤ“raisu = Curry Rice

๐Ÿœ Ramen = Japanese Noodle Soup

๐Ÿฃ Sushi = Delicious Japanese food

๐Ÿฅ Naruto = A fish paste slice used in Ramen soup

๐Ÿก Dango = Japanese sweet

๐Ÿต Ryokucha = Green Tea

๐Ÿถ Sake = Japanese Rice wine

๐Ÿฅข O'hashi = Chopsticks

๐ŸŽ Koinobori = Boys Day Fish Banner May 5th each year

๐Ÿฅ‹ Karate = Japanese Martial Art

๐Ÿ—พ Nihon = Japan

๐Ÿ—ป Fuji-san = Mount Fuji

๐Ÿฏ Shiro = Castle

⛩ Torii = Gate at the entrance of a Shinto Shrine

♨️ Onsen = Natural Hot Water Bath

๐ŸŒŒ Naruto = Whirlpool in water

๐Ÿš… Shinkansen = Japanese Bullet Train

๐Ÿšฅ Shingo = Japanese Traffic Light

๐Ÿฎ Akachลchin = Most found in front of Izakaya Restaurants

๐Ÿ’ด Yen = Japanese Currency

๐Ÿ’น Endaka = A strong Japanese Yen versus the US Dollar Exchange Rate

๐ŸŽค Karaoke = Entertainment where people sing songs

๐Ÿฎ Purin = Custard pudding

๐Ÿง Kakigori = Shaved Ice

๐Ÿฒ Nabe = Japanese stew

๐ŸŽ Kadomatsu = New Years decoration

๐ŸŽŽ Hina Matsuri Dolls = Girls day March 3rd

๐Ÿ—ผ Tokyo Tower = Tower in Tokyo

๐Ÿฃ Yubinkyouku = Post Office

๐Ÿ‘น Ogre = Devil from Japanese folklore

๐Ÿ’ฉ Unko = Poo

๐Ÿ™ˆ๐Ÿ™‰๐Ÿ™Š Mizaru = No See- Hear -Tell Monkeys

๐Ÿ‘Œ Okane = Money

๐Ÿ• Shiba ken = Japanese dog breed

๐Ÿ•ธ Spider Chart = Chart widely used in Japan

๐Ÿ’ฎ Hana maru = Great work!

๐Ÿก Fugu = Poisonous fish eaten in Japan

๐ŸŽ‹ Tanabata tree = For hanging wishes on

๐ŸŽ Furin = Windchime

๐Ÿฉ Rabuhoteru = Love Hotel

๐Ÿ“  Fakkusu = Fax machine

๐Ÿ’ฑ Tsลซka ryลgae = Currenecy Exchange

๐Ÿ”ฐ Shoshinsha = Learner driver symbol

๐ŸฅŸ Gyoza = Dumpling

๐ŸŽ‘ Tsukimi = Moon viewing ceremony

๐Ÿš‘ Kyลซkyลซsha = Ambulance

๐Ÿช Conbini = 24 Hour convenience store

๐ŸŽฎ Sony Playstation = Video game console

๐ŸŽด Hanafuda = Japanese card game

๐Ÿบ Jockey = Japanese beer glass

๐Ÿค Tempura = Deep-fried foods

๐Ÿข Oden = Boiled vegetables in soup

๐Ÿ“› Nafuda = Name badge kindergarten

๐Ÿ˜… Hazukashii = Shy

๐Ÿ˜œ Akanbee = Disapproval

๐Ÿ˜ท Byouki = Unwell

๐Ÿ‘Œ Nomimashouka? = Shall we drink?

๐Ÿ Momiji = Autumn

๐Ÿ’ข Kureijฤซ ikatteiru = Crazy anger

๐Ÿ™… Batsu = No, disagree

๐Ÿ™† Maru = Good, OK

๐Ÿ™‡ Benkyou = Study

⛽️ Gasorinsutando = Petrol station

๐Ÿšฒ Jitensha = Bicycle

๐Ÿง Ateemuu =ATM

๐Ÿ“ด Keitai denwa ofu = Turn off your mobile phone

๐ŸŽŒ Shukujitsu = Japanese Public Holiday

๐Ÿ‘• Shima Shima = Horizontal striped shirt

๐ŸŽ’ Randoseru = Bag used by kindergarten students

๐Ÿ‘– Jฤซnzu = Jeans

๐Ÿ‡๐Ÿป Keiba = Horseracing

๐Ÿ’  Kawaii = Cute, adorable

In Japanese, Emoji is written as this ็ตตๆ–‡ๅญ—

๐ŸŒธ Learn the history of Emojis here

#japanesecustomer #japanese #emoji #japan #creativity #innovation #socialmedia #japaneseculture #linkedin #็ตตๆ–‡ๅญ— #ๆ—ฅๆœฌใฎใŠๅฎขๆง˜

May 28, 2022

Video: ๐ŸŒธ Japanese Fast Food Vending Machine

Video: ๐ŸŒธ Japanese Fast Food Vending Machine 

Japanese Customers love convenience so a picture always speaks a thousand words.

Want to attract, manage and retain Japanese Customers use pictures on your menus.

Did you know that research has shown those picture menus are better,
"adding pictures has a positive effect on consumers’ attitudes toward the menu item, their willingness to pay and their purchase intentions."

#cx #convenience #picture #vendingmachine #japan #fastfood #food #menu #japanesecustomer #business

May 17, 2022

Cleanliness: ๐ŸŒธ Highway rest areas in Japan


Learn more about Japanese Highway rest areas here

Source: Highway Service Areas in Japan: Hasuda SA

#japanesecustomer #convenience #design #innovation #creativity #japan #japaneseculture #japantravel #holiday #vacation #bucketlist #service #area

April 22, 2022

Article: Business Lessons from a Japanese ๐ŸŒธ bath house

japanese bath house #japanesecustomer

Photo: A typical Japanese bath

Copyright Japanese Customer.com 2015. All rights Reserved.

As a small-business owner, I have found business insights or
'light bulb' moments can arrive anytime: lining up at the
supermarket check-out, driving and listening to the radio or
– rewardingly - when you are experiencing something new for the first time.

Insight hits with a flash. You walk away feeling enlightened, empowered, with a different mindset. I had such a moment on a recent trip to Japan when I visited a local bathhouse.

"The business side of a bathhouse is fascinating"

In fact, I had many such moments. History is full of stories of inspiration hitting in the bath but at this bathhouse, it was not just the bathing – it was the whole elaborate ritual (and commercial) experience that provided insight into what makes a successful business model.

Japan has many public bathhouses and they can be classified into two main types, onsens, which derive their water from a natural source, and sentos, which use regular heated water. In Japan, it is common for people of all ages to visit a bathhouse, as a way to relax or unwind after a busy day or as a leisurely day out.

At the start of the 19th century, many homes in Japan didn't have baths and a whole industry of providing bathing services began and it has grown into a lucrative business. Although many modern houses now have baths, people still like to visit a bathhouse with a natural spring. It is an experience and many say the water has a different quality on their skin.

Venturing to use a bathhouse for the first time is a unique experience and one that takes patience, curiosity, and perseverance. There are very precise rules and etiquette. When taking a Japanese bath you wash before you enter the bath.

The business side of a bathhouse is fascinating. When you pay at many bathhouses, the transaction is processed by a vending machine. Inserting notes and pushing a few buttons, your admission tickets are delivered along with your change (And the machines always work).

This automation is replicated throughout the bathhouse with vending machines for drinks, snacks, and restaurant meals.

Insight 1:

Automated processes can provide seamless convenience for customers.

With a vending machine, you can create a receipt, buy multiple tickets at a discounted rate and reduce the need to wait and carry money.

As my Japanese father-in-law often says when using vending machines, “totemo benri desu" - they are very convenient!

That's another obvious but often forgotten insight:

How can you enhance and add value to your customer's experience?

Something which strikes you immediately when you visit a bathhouse is how happy the customers are. No glum faces here. The same feeling is often found when visiting a bustling sushi shop.

As a customer, you can't ignore this positive atmosphere which slowly becomes contagious.

Insight 2:

What are the touchpoints in your business that can make your customers happy and really satisfied?

With all this automation I bet you're wondering why do they need staff at all? Well, believe it or not, there is still plenty of staff on hand within a bathhouse. Staff is busy at the front reception desk watching customers using the vending machines, roaming the rooms, and in a variety of other positions throughout.

Insight 3:

Having visible staff provides reassurance to customers that 'help and service' are just a few steps away.

Cleanliness is an important value in Japanese culture and at a typical bathhouse the floors, walls, facilities, and baths are immaculately maintained. Staff constantly roam and mop up any spills, silently and quickly with no fuss.

Insight 4:

A clean environment conveys to customers and attention to detail that words can't.

My impression is running a bathhouse seems like a very complex business, as they must create an intimate place that allows people to relax. No easy feat! How can you do this when people have such busy lives, limited time, and pay a modest price for the service?

My sense is the key to a successful bathhouse is the ambiance, and how you set the mood.

Insight 5:

How can you set the mood and ambiance for your customers?

On a typical afternoon, a bathhouse can attract many customers. Yet as the number of new customers increases, the flow and movement are still calm, orderly, and for the most part, silent. How do they do this?

Insight 6:

Good systems can control the flow and interaction of customers. What systems do you have in place for really busy periods and how do your customers feel?

When you visit a bathhouse you quickly learn there are no written rules on the walls of what 'to do' and what 'not to do' but everyone seems to know what to do. If you're a new customer, you just watch what others do and copy. How do you use a vending machine to pay, how do you operate a massage chair, and how do you put away your shoes? In Japan, this system, like so much else, just works.

Insight 7:

Is your way of operating easy to follow? How do new customers learn your procedures? Do you have a way to let your existing customers educate your new customers?

After leaving the changing room during my recent visit, I grabbed a cushion and sat down on the reed flooring in the cool-down room. My father-in-law gave me a small bottle of chilled milk. It is customary to have a cold drink after a bath to replenish lost nutrients and fresh milk is a popular way to do this. Bathhouses provide a range of unrelated services that all contribute to the overall customer experience including massage chairs, complimentary toiletries, restaurants, cooling down rooms, massage therapists, steam rooms, and even shoehorns.

Insight 8:

What additional products or services could enhance your product or service?

Bathing is an ancient custom in Japan that provides a chance to take a few hours out of your day to really relax. The natural heat from the bath relieves the built-up stress stored in muscles and allows your body to recharge. The real way to discover the impact a bath has had is the new feeling you leave with. For many Japanese customers, a bath is a time to reflect and in my case, a chance to gain some new business insights.

ANZ Blue Notes

#bath #japan #japaneseculture #culturalintelligence #business #cx #japanesecustomer