Japanese Customer News January 23rd 2015
Japanese Customer News January 23rd 2015
1
● “Panasonic, Toshiba and Fujitsu have converted former electronics manufacturing sites for the production of vegetables, using hi-tech clean rooms”
Source: ‘Made in Japan’ hopes revived by Eric Pfanner, The Wall Street Journal, The Australian Newspaper, Tuesday January 20th, 2015 p22.
2
● “In Japan, the sale of adult diapers began to exceed those for babies a few years ago and more than 25 per cent of the population is at retirement age”
Source: Investing for the long term: picking trends that will move markets for years to come by Gregory Zuckerman, The Wall Street Journal, The Australian Newspaper, Tuesday January 20th, 2015, p23.
3
● “PWC Australia CEO Luke Sayers says the level of direct Australian investment and business activity in Asia beyond trade is ‘woeful’. He is right.”
Source: Upbeat CEO’s By Michael Smith, Chanticleer, Australian Financial Review Newspaper, Wednesday 21st January, 2015 page 40.
4
● “Japan’s third-largest trading company Itochu...has been in business since Japan opened to the world in the late 1800’s”
Source: The new reality of Asian business is regional supply chains, by Greg Earl, The Australian Financial review Newspaper, Thursday January 22nd, 2015, page 29.
5
● “A record 13.4 million tourists travelled to Japan last year…JNTO said international tourist arrivals rose 29 per cent last year…and their spending jumped 40 per cent to more than Y 2 trillion (AUS $ 20.6 billion)”
Source: Chinese shoppers flock to Japan by Eric Pfanner, The Wall Street Journal, The Australian Newspaper, Thursday January 22nd, 2015 page 25.
January 22, 2015
Japanese Customer News January 23rd 2015
January 15, 2015
Japanese Customer News January 16th 2015
Japanese Customer News January 16th 2015
Japanese Customer News January 16th 2015
1 Foreign Investment
● “The more Honda resembles a foreign company - North America now generates more than half its revenues - the fewer incentives it has to invest in Japan and Japanese workers”
Source: Why isn’t Japan Inc. helping Japan? By William Pesek, Wednesday 13th January 2015, www.bloombergview.com/articles/2015-01-13/japan-inc-isnt-very-japanese-any-longer
2 Trade
● “(JAEPA) (Japanese) Automakers are expected to benefit from the pact, with vehicles accounting for some 45 percent of Japan’s overall exports to Australian on a value basis. Australia will immediately abolish tariffs on Japanese cars with engine displacements of 1,500 cc to 3,000 cc. Tariffs on larger vehicles will be removed within three years.”
Source: Japan-Australia EPA takes effect Thursday, JIJI Press, Tuesday January 13th 2015, Japan Times Newspaper, Online http://www.japantimes.co.jp/news/2015/01/13/business/japan-australia-epa-takes-effect-thursday/#.VLb4kVXqGuY
3 Finance
● “there is already an appetite for Australian dollar fixed income products (in Japan) but huge untapped potential for selling diversified fund products to consumers.”
Source: FTA to spur new wave of Japanese investment in agriculture by Rick Wallace, The Australian Newspaper Online, Wednesday January 14th, 2015. http://www.theaustralian.com.au/news/fta-to-spur-new-wave-of-japanese-investment-in-agriculture/story-e6frg6n6-122718386
● “The yield on the five-year (Japanese) government bond hit zero for the first time, while the benchmark 10 year yield fell to a record low 0.255 per cent”
Source: Japanese bond yield falls to zero as investors look for safe haven, By Eleanor Warnock and Kosaku Narioka, The Wall Street Journal, The Australian Newspaper, Thursday January 15th, 2015, page 23.
4. Trade
● “While Japan is the third-largest consumer market for many products, Australian firms’ investment there — with a handful of exceptions — has been tiny due to timidity, cultural and language factors and complexity and regulation on the Japanese side.”
Source: FTA to spur new wave of Japanese investment in agriculture The Australian Newspaper, By Rick Wallace, Wednesday January 14th, 2015, Online, http://www.theaustralian.com.au/news/fta-to-spur-new-wave-of-japanese-investment-in-agriculture/story-e6frg6n6-122718386
5 Society
● “Predictability in social and public life makes Japanese cities the safest on earth” Taggart Murphy
Source: Ours is not to reason why, The Economist, Review of book “Japan and the shackles of the past by Taggart Murphy”, Oxford University Press, The Australian Financial Review Newspaper, Thursday January 15th, 2015, page 35.
6 Mergers and Acquisitions
● “Japanese…Recruit Holdings is set to buy (Australian) local listed rival Chandler Macleod, in a deal worth $382 million…Recruit is one of the world’s biggest human resources firms with a market capitalisation of Yen 2.4 trillion (AUS$21.5 billion)..Recruit...is also set to buy out Australia’s largest technology firm Peoplebank”
Source: Japanese HR giant to pay $290m for Chandler Macleod, By David Ramli and Jake Mitchell, Australian Financial Review Thursday January 15th, 2015, page 11.
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January 08, 2015
Japanese Customer News January 9th 2015
1
“a focus on cost-cutting over investment and incremental change over fundamental innovation, which is what has happened in Japan since the 1980’s, according to Clay Christensen, a Harvard Business school professor”
Source: Corporate world should look to the future, not just the short term, By Martin Sorell, The Australian Newspaper, Friday January 2nd, 2015, page 17.
2
“only 12 percent of Australian companies have any experience of Asia at all and only 9 per cent currently operate in the Asian region” Luke Sayers, Chief PWC
Source: Confidence collapsing to Gillard -era levels, warns PWC Chief By Glenda Korporaal, The Australian Newspaper, Friday January 2nd 2015, page 14.
3
“Japan in 2012 spent US$47.3 billion on 19.4 million overseas trips according to IPK International
Asian Tourism by source, 2012
Country, Overseas trips, Amount spent Average
Millions US$ Billion, Amount of Trips
China 45, 84.4, 1.87
Japan 19.4 47.3 2.43
Korea 13.2 19.1 1.44
Hong Kong 10 13 1.3
Australia 8.6 23.6 2.74”
Source: Asian surge set to benefit travel sector, By Fiona Carruthers, Australian Financial Review Newspaper, Monday January 5th, 2015, page 5.
4
“(Australia 2014) …Japanese vehicles remained the most popular, taking out the top three positions for sales….Toyota was the biggest manufacturer by sales volume, moving 203,501 new vehicles last year almost double Holden which was in second place, selling 106,092 vehicles (Japanese Manufacturer Sales were approximately 512,367 units representing a 60.1% share)
Source: Devotees rush for a piece of history, By Anthony Klan, The Australian Newspaper, Wednesday, January 7th, 2015, page 2.
5
“Japan (is) …set to become even more popular…for Chinese tourists in 2015 according to a survey (Travelzoo Asia Pacific 4300 respondents)…Japan came out on top, with 39.6 per cent…”As the yen keeps weakening, Chinese are not only going to Japan to shop but also buy properties” Vivian Hong, President Travelzoo China”
6
“China Travel
Chinese travellers preferred destinations in 2015
1. Japan 39.6%
2. US 31.4%
3. New Zealand 26.8%
4. Australia 25.6%
5. Taiwan 24.9%””
Source: Japan, US rise in popularity among Chinese tourists, By Wei Gu, The Wall Street Journal, The Australian Newspaper, Wednesday January 7th, 2015, page 22
7.
“Toyota says it will share its 5700 patents related to hydrogen fuel cells with other car companies without charging a royalty fee hoping to speed the introduction of the technologies that the Japanese, carmaker has put its weight behind”
Source: Toyota to share green car patents with rivals, By Mike Ramsey, The Wall Street Journal, The Australian Newspaper, Wednesday January 7th, 2015 page 20.
May 24, 2010
Japanese Customer Service - Uniqlo and their take on service
Uniqlo the Japanese clothing retailer has a unique take on customer service in the following video it shows how Uniqlo trains its staff around the world how to meet customers needs Japanese style. For example: quick response and to not let the customer wait too long, making the stock on display appealing, neat and well presented and by thorough training in Japan.
Video Source: Uniqlo Targets the Top
May 24, 2010
Features
NHK World
http://www.nhk.or.jp/nhkworld/english/movie/feature47.html
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